As a card-carrying introvert (I laminated it myself!) with a severe aversion to talking on the phone, teleconferencing and looking at my own face on camera, our move to the 100 percent work-from-home lifestyle has been a true delight. And there’s nothing abou…
When you see a flat line on a graph, it’s tempting to think, “Oh hey, at least the situation isn’t getting any worse!” But one of the common types of charts we see for COVID-19 is of new cases per day. In that case, a flat line means that things are, in fact,…
About once a year, my mom and I have taken a trip to Calistoga, California to drink wine, soak in mud and lie very still in hotel beds. On our drive back to my mom’s house in Sacramento, we’ll often pass through Yountville to gawk at the sheer Stepford-like b…
NICE inContact, a NICE business (Nasdaq: NICE), and the leader in cloud contact center, today announced it is partnering with Zendesk, Inc. (NYSE: ZEN), a service-first customer relationship management (CRM) company, to support contact centers responding to changing customer demands. Companies can now use NICE inContact CXone@home with the Zendesk Support Suite and the complimentary Zendesk Remote Support Bundle to help remote contact center and help desk teams keep up with increased interactions due to COVID-19.
If you’re someone who enjoys a nice, hot bath, then you’ve probably paid attention to the condition of your tub and the surrounding tiles (or you certainly should). If you’re someone who just hops in and out of the shower without lingering, it can be easy to …
It looks like June is going to be pretty light month in terms of new Disney+ content. The streaming service has released its list of upcoming programming for the month and it’s pretty short, but there are still a few things worth getting excited about.Read mo…
Canned corn is not and never will be as good as the fresh stuff—which, thankfully, is just coming in season—but I still keep a few cans around just in case I experience an emergency that calls for either corn casserole or a quick pickled corn. It is admittedl…
NICE inContact, a NICE business (Nasdaq: NICE) and the leader in cloud contact center, in partnership with RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, today announced a special offer to enable organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact CXone@home, a special edition of the enterprise-grade NICE inContact CXone cloud contact center platform, which can be fully operational in 48 hours and is free for 45 days for new customers. CXone@home features ACD/IVR, audio recording, storage and integrated softphone capabilities.
NICE inContact (Nasdaq: NICE) the leader in cloud contact center solutions, today announced rapid expansion across more than 300 government and non-profit sectors to support increased demand. The NICE inContact CXone cloud customer experience platform enables organizations of all sizes to quickly transition contact center agents to work from home, dynamically move calls across locations and handle significantly increased volumes of calls or digital interactions as demand spikes in heavily affected areas.
The tweet came late on Monday afternoon, at a time that, in the World Before, would have been somewhere near the end of the work day; it now arrived in the hazy hours of Blursday the someteenth of whatever the hell month it is. (Marpril?)Read more...
Nice (NICE) is at a 52-week high, but can investors hope for more gains in the future? We take a look at the company's fundamentals for clues.
Now that we’ve all been staying home for a while, chances are good that you or a family member or friend has marked at least one special occasion that, in the Before Times, would’ve been celebrated with a party or a night out: A nice round birthday. A fancy a…
NICE (Nasdaq: NICE) today announced WEM@home, a new offering that provides advanced remote management capabilities to maintain productivity and service levels to organizations globally. With businesses shifting to a work-from-home environment, they now require tools to manage their remote workforces and drive the right behaviors, all while ensuring that customer satisfaction is maintained. Businesses are experiencing unprecedented spikes in interaction volumes and are reporting a growing need to respond across digital channels. WEM@home helps supervisors gain control and focus employees on shifting customer priorities. Offered without full commitment or contract to both new and existing customers, WEM@home cuts through the red tape in this time of uncertainty to help contact centers respond to and support increased traffic. Organizations can have WEM@home up and running in less than 48 hours. Click here to learn more.
We’ve been doing quick, at-home workouts for this month’s Lifehacker Fitness Challenge, and today we’re going to try one designed by the scientist who made high-intensity interval training popular. It’s just called the “Go-To Workout,” and you can change it u…
NICE inContact, a NICE business (Nasdaq: NICE), today announced that a UK healthcare provider has moved nearly 2,000 contact center agents to work remotely from home using NICE inContact CXone, the world’s leading cloud customer experience platform, in response to increased call volume due to the COVID-19 pandemic. Facilitated in collaboration with partner Unify Communications, the rapid deployment delivers immediate relief to overloaded, outdated on-premise systems with the reliability and scalability of the cloud.
NICE inContact, a NICE business (Nasdaq: NICE), and the leader in cloud contact center, today announced that it has entered into a partnership with Zoom Video Communications, Inc. (Nasdaq: ZM), a leader in video-first unified communications. As both companies offer services which enable remote workers, the partnership helps address rapidly changing customer needs and business continuity demands.
NICE (NASDAQ: NICE), a leading provider of financial communication compliance solutions, today announced the release of the integration of the NICE Trading Recording System (NTR) and the Microsoft Teams unified communications platform. NICE also announced that it is working with Microsoft to certify NTR under Microsoft’s new Certified for Microsoft Teams certification program for compliance recording solutions. Financial services organizations (FSOs) around the world can now benefit from increased productivity and streamlined communications while also ensuring compliance with key regulations, including MiFID II, MAR, FX Code of Conduct, Dodd-Frank and Regulation Best Interest, even with employees working remotely.
T-Mobile is currently offering first responders the opportunity to get free mobile service from the carrier for the next 10 years.Read more...
NICE (Nasdaq: NICE) today announced that its AI-powered analytics solutions have enabled Alfa-Bank to improve customer experience. Alfa-Bank, one of the largest private commercial banks in Russia, leverages NICE Nexidia Analytics and NICE Quality Central to automatically analyze interactions and identify call topics that resonated with customers or areas needing improvement. With NICE's AI-driven analytics solutions, Alpha-Bank is now empowered to proactively drive up positive experiences while improving service processes.
Millions of high school seniors will be finishing up their final classes, submitting the last of their assignments and taking their end-of-school-year exams this month. Their long journey toward graduation is about to conclude, and they probably won’t get to …
By in large my Switch has been used to play exactly three things over the past few months: Mario Kart, Tetris, and Animal Crossing. This weekend, those last two are combining together in an Animal Crossing Maximus Cup within Tetris 99. If you “win” the compe…
Every day the internet forces me to confront the fact that I am much older than I think I am. Recently, this (since deleted) tweet did a nice job of it:Read more...
In March, Facebook started rolling out its new redesigned desktop site as something you could choose to opt-into once it was available to you. Friday the company announced that the rollout is complete and that the new site is available for everyone globally.R…
Your web browser is full of secrets. I typically spend my time poring over new features I can unlock via pages like chrome://flags and about:config, but it’s also nice to take a little break and play the hidden games that come packed into the most popular bro…
NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE inContact CXone. Together, CXone and Microsoft Teams allow contact center agents to smoothly collaborate with other experts for quicker case resolution. The integration with Microsoft Dynamics 365 Customer Service provides voice connectivity and embedded agent controls, complementing the app’s consolidated agent desktop that boosts productivity and empowers personalized experiences. NICE inContact CXone delivers a comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market aimed at transforming experiences for customers and agents alike.
Toddlers and medicine aren’t always the best match. They’re sick or they’re teething and you know some medicine will help, but they’re not having it, and logic isn’t getting you anywhere. Parents have developed a few different tricks over the years to deal wi…
NICE (Nasdaq: NICE) today announced that it is seeing a significant uptake in agents adapting their contact center schedules in response to the recent outbreak of COVID-19. Agents were highly engaged in helping their contact centers rapidly meet the unprecedented change in demand by leveraging NICE’s Employee Engagement Manager (EEM) solution. NICE EEM provided agents with exceptional scheduling flexibility while simultaneously improving staffing levels and increasing productivity. As a result, organizations using NICE EEM are showing increases in average daily self-service schedule change rates as high as 193%, addressing the fluctuating staffing needs as employees move to remote working environments due to COVID-19. This trend is being seen across multiple verticals including Healthcare, Telecom, BPO, Financial Services, Insurance, High Tech, Travel and more.
Due to provisions in the recently enacted CARES Act, financial services organizations are facing an unprecedented influx of loan applications and the need to expedite Know-Your-Customer (KYC) operations and procedures, which are often manual and time consuming. To effectively address this critical need, NICE Actimize (Nasdaq: NICE), the leader in Autonomous Financial Crime Management, announces the launch of KYC Xpress, a cloud solution which automates manual KYC procedures, dramatically increasing the speed of KYC processes by more than 80 percent.
The simple task of grocery shopping has become one of the most stressful—yet unavoidable—activities we all need to figure out during the coronavirus pandemic. For people who can’t get to the store easily, the problem is even more complex—especially as many de…
NICE Provides Dial-in Details for Its First Quarter 2020 Results Teleconference.
Israeli enterprise software provider Nice reported a slightly better-than-expected 14% increase in quarterly net profit but withdrew its annual forecast due to uncertainty related to the coronavirus outbreak. Nice said on Thursday it earned $1.34 per diluted share excluding one-time items in the first quarter, compared with $1.18 a year earlier. "Given uncertainties related to the COVID-19 pandemic and the rapidly changing global economic environment, the company is withdrawing its previously issued full-year 2020 guidance provided February 13," the company said.
NICE Actimize, a NICE (Nasdaq: NICE) business and a leader in Autonomous Financial Crime Management and Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, together today announced the expansion in their strategic collaboration. This global partnership will allow Infosys to offer its best-in-class delivery capabilities and resell NICE Actimize’s end-to-end financial crime software solutions through either a cloud or on-premises environment to a growing customer base around the world.
NICE inContact, a NICE business (Nasdaq: NICE) and the leader in cloud contact center solutions, today announced that its CXone@home offering has been expanded to include the complete suite of workforce engagement and optimization (WFO) capabilities to ensure agents are productive while working from home.
In response to COVID-19 and to ensure continuity of police operations, NICE (Nasdaq: NICE) today announced it is offering NICE Investigate Xpress, part of its NICE Investigate solution suite, to police departments at no cost for the next 90 days. NICE Investigate Xpress can be deployed in as little as 48 hours.
’Tis the season for refunds. If you bought tickets for travel or events taking place this year, there’s a good chance you’re getting back at least some of the money you spent.Read more...
NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, has been chosen by Rakuten Securities Inc., a major online brokerage operating throughout Japan and across Asia, to implement an innovative anti-money laundering compliance platform to protect and support its investor clients and meet regulatory requirements. Rakuten Securities will utilize industry-leading solutions from NICE Actimize’s Autonomous Anti-Money Laundering portfolio, initially rolling out the CDD-X Customer Due Diligence platform. This will be followed by Suspicious Activity Monitoring and Watch List Filtering solutions at a later date to help improve operational efficiencies and reduce costs.
Q1 2020 NICE earnings release
As both a crowd control measure and a safety precaution for essential employees, many grocery stores have begun offering grocery pickup and/or delivery during nationwide stay-at-home orders. Online ordering forms make it simple to select your items and choose…
NICE (Nasdaq: NICE) today announced the launch of NEVA@home, helping organizations make it easy for their employees to provide continued service excellence even when working remotely. Additionally, NICE has made available the NEVA Starter Kit, to help organizations get up and running with NEVA on every employee desktop and realize value within days. The starter kit includes complimentary NEVA licenses and preconfigured use cases for three months, upon purchase of professional services, so organizations can quickly experience the benefits of automation during this time of dynamic change. As organizations adapt their plans to effectively address the challenges posed by the current situation, quickly deploying robotic automation via NEVA@home boosts employee engagement, driving exceptional, consistent service delivery from home.
There’s plenty of anxiety to go around these days, and unfortunately, it’s not only reserved for the grown-ups in the home. Kids can get anxious in even the best of times, let alone when they’re stuck at home in the middle of a pandemic, distanced from their …