| Sep'19 | Sep'18 | Sep'17 | Sep'16 | Sep'15 | Sep'14 | Sep'13 | Sep'12 | Sep'11 | Sep'10 |
|---|---|---|---|---|---|---|---|---|---|
Net revenue: | |||||||||
Net revenue | |||||||||
9,952 | 13,568 | - | - | - | - | - | - | - | - |
Digital engagement services | |||||||||
- | - | - | 8,520 | 11,903 | 16,369 | 18,585 | 21,268 | 21,873 | 19,851 |
Subscription and perpetual licenses | |||||||||
- | - | - | 6,084 | 5,792 | 5,749 | 4,000 | 2,511 | 2,388 | 1,776 |
Managed service hosting | |||||||||
- | - | - | 1,291 | 1,529 | 1,619 | 1,921 | 2,517 | 2,006 | 1,931 |
Net revenue | |||||||||
- | - | 16,293 | 15,895 | 19,224 | 23,737 | 24,506 | 26,296 | 26,267 | 23,558 |
Cost of revenue: | |||||||||
Cost of revenue | |||||||||
5,360 | 6,748 | - | - | - | - | - | - | - | - |
Digital engagement services | |||||||||
- | - | - | 5,143 | 8,738 | 10,231 | 10,114 | 10,949 | 11,871 | 10,021 |
Subscription and perpetual licenses | |||||||||
- | - | - | 1,835 | 1,994 | 1,694 | 1,107 | 450 | 681 | 583 |
Managed service hosting | |||||||||
- | - | - | 304 | 307 | 280 | 317 | 372 | 443 | 603 |
Cost of revenue | |||||||||
- | - | 7,160 | 7,282 | 11,039 | 12,205 | 11,538 | 11,771 | 12,995 | 11,207 |
Gross profit | |||||||||
4,592 | 6,820 | 9,133 | 8,613 | 8,185 | 11,532 | 12,968 | 14,525 | 13,272 | 12,351 |
Operating expenses: | |||||||||
Sales and marketing | |||||||||
4,824 | 3,951 | 4,807 | 4,934 | 5,760 | 7,988 | 8,593 | 7,730 | 6,738 | 5,962 |
General and administrative | |||||||||
3,246 | 2,852 | 3,256 | 3,456 | 3,935 | 4,392 | 4,474 | 3,931 | 3,875 | 4,416 |
Research and development | |||||||||
2,185 | 1,604 | 1,587 | 1,578 | 1,901 | 2,386 | 1,365 | 1,456 | 1,866 | 926 |
Depreciation and amortization | |||||||||
620 | 356 | 582 | 1,309 | 1,695 | 1,999 | 1,690 | 1,729 | 1,340 | 1,286 |
Goodwill impairment | |||||||||
3,732 | 4,859 | 0 | - | 10,500 | 0 | - | - | - | - |
Restructuring and acquisition related expenses | |||||||||
1,053 | 187 | - | - | - | - | - | - | - | - |
Restructuring and acquisition related expenses | |||||||||
- | - | 286 | 879 | - | - | - | - | - | - |
Restructuring charges | |||||||||
- | - | - | - | 496 | 0 | - | - | - | - |
Impairment of intangible asset | |||||||||
- | - | - | - | - | - | - | 281 | - | - |
Total operating expenses | |||||||||
15,660 | 13,809 | 10,518 | 12,156 | 24,287 | 16,765 | 16,122 | 15,127 | 13,819 | 12,590 |
Loss from operations | |||||||||
-11,068 | -6,989 | -1,385 | -3,543 | -16,102 | -5,233 | -3,154 | -602 | -547 | -239 |
Interest expense and other, net | |||||||||
-304 | -265 | -201 | -914 | -892 | -739 | -273 | -276 | -211 | -65 |
Amortization of debt discount | |||||||||
-231 | -129 | - | - | - | - | - | - | - | - |
Other income, net | |||||||||
2,133 | 161 | - | - | - | - | - | - | - | - |
Loss on inducement of debt (convertible notes) | |||||||||
- | - | - | 3,414 | 0 | - | - | - | - | - |
Income (loss) before income taxes | |||||||||
-9,470 | -7,222 | -1,586 | -7,871 | -16,994 | - | - | - | - | - |
Loss before income taxes | |||||||||
- | - | - | - | - | -5,972 | -3,427 | -878 | -758 | -304 |
Provision for income taxes | |||||||||
4 | -3 | 16 | -47 | -226 | 243 | 171 | 68 | 24 | 73 |
Net income (loss) | |||||||||
-9,474 | -7,219 | -1,602 | -7,824 | -16,768 | -6,215 | -3,598 | -946 | -782 | -377 |
Dividends on convertible preferred stock | |||||||||
315 | 310 | 281 | 131 | 114 | 0 | - | - | - | - |
Net income (loss) applicable to common shareholders | |||||||||
-9,789 | -7,529 | -1,883 | -7,955 | -16,882 | -6,215 | - | - | - | - |
Net income (loss) per share attributable to common shareholders: | |||||||||
Basic (in dollars per share) | |||||||||
-8.16 | -89.05 | - | - | - | - | - | - | - | - |
Diluted (in dollars per share) | |||||||||
-8.16 | -89.05 | - | - | - | - | - | - | - | - |
Basic and diluted (in dollars per share) | |||||||||
- | - | -0.45 | -4.20 | -3.88 | -1.58 | -0.23 | -0.07 | -0.06 | -0.03 |
Number of weighted average shares outstanding: | |||||||||
Basic (in shares) | |||||||||
1,199 | 84 | - | - | - | - | - | - | - | - |
Diluted (in shares) | |||||||||
1,199 | 84 | - | - | - | - | - | - | - | 11,186 |
Basic and diluted (in shares) | |||||||||
- | - | 4,147 | 1,893 | 4,350 | 3,937 | 15,558 | 13,084 | 12,187 | - |
Service [Member] | |||||||||
Net revenue | |||||||||
4,117 | 6,914 | - | - | - | - | - | - | - | - |
Cost of revenue | |||||||||
2,591 | 4,473 | - | - | - | - | - | - | - | - |
License [Member] | |||||||||
Net revenue | |||||||||
4,837 | 5,609 | - | - | - | - | - | - | - | - |
Cost of revenue | |||||||||
2,486 | 2,011 | - | - | - | - | - | - | - | - |
Technology Service [Member] | |||||||||
Net revenue | |||||||||
998 | 1,045 | - | - | - | - | - | - | - | - |
Cost of revenue | |||||||||
283 | 264 | - | - | - | - | - | - | - | - |