Support.com, inc. (SPRT)
Income statement / Quarterly
Mar'20Dec'19Sep'19Jun'19Mar'19Dec'18Sep'18Jun'18Mar'18Dec'17Sep'17Jun'17Mar'17Dec'16Sep'16Jun'16Mar'16Dec'15Sep'15Jun'15Mar'15Dec'14Sep'14Jun'14Mar'14Dec'13Sep'13Jun'13Mar'13Dec'12Sep'12Jun'12Mar'12Dec'11Sep'11Jun'11Mar'11Sep'10Jun'10
Revenue:
Revenue

11,949

-

15,249

16,696

18,064

-

18,017

17,468

16,522

-

15,032

14,507

14,290

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Services

-

-

-

-

-

-

-

-

-

-

-

-

-

13,256

14,163

13,609

15,283

14,418

16,563

19,295

21,875

20,633

20,844

18,743

17,052

22,258

19,585

16,400

16,624

15,344

14,769

13,744

13,765

11,124

8,532

8,442

9,150

9,280

6,882

Software and other

-

-

-

-

-

-

-

-

-

-

-

-

-

1,351

1,364

1,320

1,314

1,293

1,302

1,305

1,282

1,336

1,387

1,435

1,561

2,219

3,774

3,725

3,578

3,533

3,407

3,569

3,823

3,881

3,818

5,012

3,880

2,898

3,004

Total revenue

-

-

-

-

-

-

-

-

-

-

-

-

-

14,607

15,527

14,929

16,597

15,711

17,865

20,600

23,157

21,969

22,231

20,178

18,613

24,477

23,359

20,125

20,202

18,877

18,176

17,313

17,588

15,005

12,350

13,454

13,030

12,178

9,886

Costs of revenue:
Cost of services

-

-

-

-

-

-

-

-

-

-

-

-

-

11,842

11,847

12,696

13,860

12,884

14,357

15,804

18,394

17,093

16,020

14,531

12,962

14,014

11,046

8,838

9,310

8,648

8,815

9,591

10,291

8,584

7,917

6,601

6,817

6,927

7,346

Cost of software and other

-

-

-

-

-

-

-

-

-

-

-

-

-

109

120

138

119

127

128

131

150

184

189

228

239

300

294

271

307

278

312

361

470

449

458

433

404

294

335

Total cost of revenue

7,714

9,681

10,608

12,724

13,852

14,467

14,463

14,508

14,166

-

11,625

11,082

11,305

11,951

11,967

12,834

13,979

13,011

14,485

15,935

18,544

17,277

16,209

14,759

13,201

14,314

11,340

9,109

9,617

8,926

9,127

9,952

10,761

9,033

8,375

7,034

7,221

7,221

7,681

Gross profit

4,235

3,643

4,641

3,972

4,212

3,075

3,554

2,960

2,356

2,916

3,407

3,425

2,985

2,656

3,560

2,095

2,618

2,700

3,380

4,665

4,613

4,692

6,022

5,419

5,412

10,163

12,019

11,016

10,585

9,951

9,049

7,361

6,827

5,972

3,975

6,420

5,809

4,957

2,205

Operating expenses:
Engineering and IT

1,040

1,282

1,132

915

749

698

690

681

711

604

631

875

923

1,113

1,336

1,420

1,708

1,713

1,790

1,930

1,524

1,464

1,203

1,057

1,354

1,410

1,456

1,281

1,588

1,652

1,643

1,708

1,770

1,599

1,577

1,433

1,448

1,274

1,281

Sales and marketing

813

445

485

438

392

440

424

409

550

414

621

583

807

1,270

1,463

1,866

2,072

2,053

2,195

2,089

2,208

2,185

1,782

1,688

1,551

2,167

4,120

4,376

3,936

3,377

3,789

4,989

6,130

5,509

5,954

5,543

4,785

4,889

4,320

General and administrative

2,053

2,008

1,685

2,090

1,896

1,785

1,800

1,677

2,146

1,849

1,996

2,235

2,616

2,772

2,703

4,235

3,248

3,828

3,047

3,076

3,060

2,869

2,808

2,980

2,663

3,183

3,077

2,353

2,763

3,572

2,897

2,850

2,914

2,706

3,074

3,439

2,786

2,499

2,887

Legal settlement

-

-

-

-

-

-

-

-

-

-

0

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Amortization of intangible assets and other

-

-

-

-

-

-

-

-

-

0

0

6

10

227

267

267

267

267

267

267

268

272

273

273

273

316

335

335

335

368

397

391

367

331

330

122

83

93

93

Legal settlement

-

-

0

-

-

-

10,000

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Goodwill impairment

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

0

0

14,240

0

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Restructuring

-

-

-

-

-

-

-

-

-

-

128

-

-

723

0

423

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Total operating expenses

3,906

3,735

3,302

3,443

3,037

2,923

12,914

2,767

3,407

2,867

3,376

3,699

4,356

6,105

5,769

8,211

7,295

7,861

7,299

21,602

7,060

6,790

6,066

5,998

5,841

7,076

8,988

8,345

8,622

8,969

8,726

9,938

11,181

10,145

10,935

10,537

9,102

8,755

8,581

Income from operations

329

-92

1,339

529

1,175

152

-9,360

193

-1,051

49

31

-274

-1,371

-3,449

-2,209

-6,116

-4,677

-5,161

-3,919

-16,937

-2,447

-2,098

-44

-579

-429

3,087

3,031

2,671

1,963

982

323

-2,577

-4,354

-4,173

-6,960

-4,117

-3,293

-3,798

-6,376

Interest income and other, net

84

233

265

255

296

289

241

230

205

192

164

154

133

135

124

126

133

111

113

106

100

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Income before income taxes

413

141

1,604

784

1,471

441

-9,119

423

-846

-

195

-120

-1,238

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Interest income and other, net

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

77

77

62

78

62

127

107

73

71

93

59

75

84

96

125

150

101

149

Loss from continuing operations, before income taxes

-

-

-

-

-

-

-

-

-

-

-

-

-

-3,314

-2,085

-5,990

-4,544

-5,050

-3,806

-16,831

-2,347

-2,021

33

-517

-351

3,149

3,158

2,778

2,036

1,053

416

-2,518

-4,279

-4,089

-6,864

-3,992

-3,143

-3,697

-6,227

Income tax provision

49

-16

11

131

28

23

29

27

-80

547

-36

45

48

175

44

36

52

76

60

-1,227

126

355

128

132

125

326

121

176

149

-145

118

116

118

106

264

29

2

56

10

Loss from continuing operations, after income taxes

-

-

-

-

-

-

-

-

-

-

-

-

-

-3,489

-2,129

-6,026

-4,596

-5,126

-3,866

-15,604

-2,473

-2,376

-95

-649

-476

2,823

3,037

2,602

1,887

1,198

298

-2,634

-4,397

-4,195

-7,128

-4,021

-3,145

-3,753

-6,237

Income from discontinued operations, after income taxes

-

-

-

-

-

-

-

-

-

-

-

-

-

0

0

0

284

-4

-5

-5

42

131

-6

-6

-6

50

-5

-6

-5

101

-7

-7

24

-154

18

-18

3

30

2

Net income

364

157

1,593

653

1,443

418

-9,148

396

-766

-306

231

-165

-1,286

-3,489

-2,129

-6,026

-4,312

-5,130

-3,871

-15,609

-2,431

-2,245

-101

-655

-482

2,873

3,032

2,596

1,882

1,299

291

-2,641

-4,373

-4,349

-7,110

-4,039

-3,142

-3,723

-6,235

Basic and diluted earnings per share:
Continuing operations, after income taxes (in dollars per share)

-

-

-

-

-

-

-

-

-

-

-

-

-

-0.19

-

-

-

-0.27

-0.21

-0.87

-0.15

-0.04

0.00

-0.01

-0.01

0.05

0.06

0.05

0.04

-

-

-

-

-

-

-

-

-

-

Discontinued operations, after income taxes (in dollars per share)

-

-

-

-

-

-

-

-

-

-

-

-

-

0.00

-

-

-

0.00

0.00

0.00

0.03

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

-

-

-

-

-

-

-

-

-

-

Basic

-

-

-

-

-

-

-

-

-

-

-

-

-

-0.19

-

-

-

-0.27

-0.21

-0.87

-0.12

-0.04

0.00

-0.01

-0.01

0.05

0.06

0.05

0.04

0.03

0.01

-0.05

-0.09

-

-

-

-

-

-

Continuing operations, after income taxes (in dollars per share)

-

-

-

-

-

-

-

-

-

-

-

-

-

-0.19

-

-

-

-0.27

-0.21

-0.87

-0.15

-0.04

0.00

-0.01

-0.01

0.05

0.06

0.05

0.04

-

-

-

-

-

-

-

-

-

-

Discontinued operations, after income taxes (in dollars per share)

-

-

-

-

-

-

-

-

-

-

-

-

-

0.00

-

-

-

0.00

0.00

0.00

0.03

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

-

-

-

-

-

-

-

-

-

-

Diluted

-

-

-

-

-

-

-

-

-

-

-

-

-

-0.19

-

-

-

-0.27

-0.21

-0.87

-0.12

-0.04

0.00

-0.01

-0.01

0.05

0.06

0.05

0.04

0.02

0.01

-0.05

-0.09

-

-

-

-

-

-

Shares used in computing per share amounts
Income (loss) from continuing operations (in dollars per share)

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-0.12

-0.33

-0.25

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-0.09

-0.15

-0.07

-0.07

-

-

Income (loss) from discontinued operations (in dollars per share)

-

-

-

-

-

-

-

-

-

-

-

-

-

-

0.00

0.00

0.01

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

0.00

0.00

0.00

0.00

-

-

Net income

0.02

-

0.08

0.03

0.08

-

-0.49

0.02

-0.04

-

0.01

-0.01

-0.07

-

-0.12

-0.33

-0.24

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Shares used in computing basic net income per share (in thousands)

19

18

19

18

18

19

18

18

18

-18,519

18

18

18,557

18,522

18,446

18,373

18,295

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

46,721

46

Loss from continuing operations (in dollars per share)

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-0.08

-0.13

Income from discontinued operations (in dollars per share)

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

0.00

0.00

Basic and diluted net loss per share (in dollars per share)

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-0.08

-0.13

Shares used in computing diluted net income per share

19

19

19

19

19

18

18

18

18

-18,519

18

18

18,557

18,522

18,446

18,373

18,295

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

46,721

46

Service
Revenue

11,511

-

14,327

15,508

16,864

-

16,759

16,220

15,200

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Total cost of revenue

7,685

9,648

10,582

12,686

13,798

14,411

14,412

14,462

14,111

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Software and Other
Revenue

438

-

922

1,188

1,200

-

1,258

1,248

1,322

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Total cost of revenue

29

33

26

38

54

56

51

46

55

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-