| Dec'19 | Dec'18 | Dec'17 | Dec'16 | Dec'15 | Dec'14 | Dec'13 | Dec'12 | Dec'11 | Dec'10 | Dec'09 | Dec'08 | Dec'07 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Transaction fees | ||||||||||||
- | - | - | - | - | 4,083 | 4,065 | 4,210 | 4,220 | 4,055 | 4,036 | 4,240 | 3,989 |
Foreign exchange revenues | ||||||||||||
- | - | - | - | - | 1,386 | 1,348 | 1,332 | 1,151 | 1,018 | 910 | 896 | 771 |
Other revenues | ||||||||||||
- | - | - | - | - | 137 | 128 | 122 | 120 | 118 | 137 | 144 | 139 |
Revenues | ||||||||||||
5,292 | 5,589 | 5,524 | 5,422 | 5,483 | 5,607 | 5,542 | 5,664 | 5,491 | 5,192 | 5,083 | 5,282 | 4,900 |
Expenses: | ||||||||||||
Cost of services | ||||||||||||
3,086 | 3,300 | 3,353 | 3,266 | 3,199 | 3,297 | 3,235 | 3,194 | 3,102 | 2,978 | 2,874 | 3,093 | 2,808 |
Selling, general, and administrative | ||||||||||||
1,271 | 1,167 | 1,231 | 1,669 | 1,174 | 1,169 | 1,199 | 1,140 | 1,004 | 914 | 926 | 834 | 769 |
Goodwill impairment charge | ||||||||||||
0 | 0 | 464 | 0 | 0 | - | - | - | - | - | - | - | - |
Total expenses | ||||||||||||
4,358 | 4,467 | 5,048 | 4,935 | 4,374 | 4,466 | 4,434 | 4,334 | 4,106 | 3,892 | 3,800 | 3,927 | 3,578 |
Operating income | ||||||||||||
934 | 1,122 | 475 | 487 | 1,109 | 1,140 | 1,107 | 1,330 | 1,385 | 1,300 | 1,282 | 1,355 | 1,322 |
Other income/(expense): | ||||||||||||
Gain on divestitures of businesses (Note 4) | ||||||||||||
524 | - | - | - | - | - | - | - | - | - | - | - | - |
Interest income | ||||||||||||
6 | 4 | 4 | 3 | 10 | 11 | 9 | 5 | 5 | 2 | 9 | 45 | 79 |
Interest expense | ||||||||||||
152 | 149 | 142 | 152 | 167 | 176 | 195 | 179 | 181 | 169 | 157 | 171 | 189 |
Gain (Loss) on Derivative Instruments, Net, Pretax | ||||||||||||
- | - | - | - | 1 | -2 | -1 | 0 | 14 | -2 | -2 | -6 | 8 |
Other income, net | ||||||||||||
8 | 14 | 8 | 3 | -11 | -5 | 7 | 12 | 52 | 14 | 0 | 16 | 1 |
Total other expense, net | ||||||||||||
387 | -130 | -128 | -145 | -167 | -172 | -180 | -161 | -110 | -154 | -151 | -116 | -99 |
Income before income taxes | ||||||||||||
1,321 | 991 | 347 | 341 | 941 | 968 | 926 | 1,168 | 1,274 | 1,145 | 1,131 | 1,238 | 1,222 |
Provision for income taxes | ||||||||||||
263 | 139 | 904 | 88 | 104 | 115 | 128 | 142 | 109 | 235 | 282 | 319 | 365 |
Net Income (Loss), Including Portion Attributable to Noncontrolling Interest | ||||||||||||
1,058 | 851 | -557 | 253 | 837 | 852 | 798 | 1,025 | 1,165 | 909 | 848 | 919 | 857 |
Earnings per share: | ||||||||||||
Basic (USD per share) | ||||||||||||
2.47 | 1.89 | -1.19 | 0.52 | 1.63 | 1.60 | 1.43 | 1.70 | 1.85 | 1.37 | 1.21 | 1.26 | 1.13 |
Diluted (USD per share) | ||||||||||||
2.46 | 1.87 | -1.19 | 0.51 | 1.62 | 1.59 | 1.43 | 1.69 | 1.84 | 1.36 | 1.21 | 1.24 | 1.11 |
Weighted-average shares outstanding: | ||||||||||||
Basic (shares) | ||||||||||||
427 | 451 | 467 | 490 | 512 | 533 | 556 | 604 | 630 | 666 | 698 | 730 | 760 |
Diluted (shares) | ||||||||||||
430 | 454 | 467 | 493 | 516 | 536 | 559 | 607 | 634 | 668 | 701 | 738 | 772 |
Cash dividends declared per common share (USD per share) | ||||||||||||
- | - | - | 0.64 | 0.62 | 0.50 | 0.50 | 0.42 | 0.31 | 0.25 | - | - | - |