China Customer Relations Centers, Inc. is a business process outsourcing (BPO) provider specializing in voice-centric customer support, which includes both handling incoming inquiries and making outgoing calls. Based in Taian, Shandong, the company maintains a substantial workforce of 11,101 full-time employees. Its primary clientele comprises the regional subsidiaries of numerous telecommunications carriers within the People's Republic of China. Additionally, the firm extends staff leasing services, enabling clients to deploy its employees directly within their own facilities. Operationally, the business is structured through contractual agreements between its wholly foreign-owned enterprise (WFOE) subsidiary and its variable interest entity (VIE), Shandong Taiying Technology Co., Ltd (Taiying). The service portfolio spans both inbound and outbound customer care, with its inbound support notably providing continuous, 24/7 hotline answering capabilities across China.


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